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Privacy Policy

Last updated: 1 January 2025

Costelloq ("we", "us", or "our") operates the website costelloq.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

1.1 Information you provide directly

When you use our contact form, we collect the information you submit, which may include your name, email address, and the content of your message. This information is used solely to respond to your inquiry.

1.2 Automatically collected information

When you visit our website, we may automatically collect certain technical information, including:

  • Your IP address (anonymised where possible)
  • Browser type and version
  • The pages you visit on our site and the time spent on each page
  • Referring URL (the site that directed you to ours)
  • Device type and operating system

This data is used in aggregate form only, for the purpose of understanding how our platform is used and improving its content and performance.

2. Cookies and Tracking

We use a limited number of cookies essential to the functioning of the website, such as remembering your cookie consent preference. We do not use advertising cookies, cross-site tracking cookies, or share data with advertising networks. For full details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your contact form submissions
  • To improve the content, structure, and performance of our website
  • To understand how visitors engage with our platform
  • To comply with applicable legal obligations

We do not sell, trade, or rent your personal information to any third party. We do not use your data for advertising or profiling purposes.

4. Legal Basis for Processing (GDPR)

For visitors located in the European Economic Area (EEA), we process personal data on the following legal bases:

  • Consent: When you submit a contact form or accept cookies, you provide explicit consent for the processing described above.
  • Legitimate interests: We process anonymised technical data to maintain and improve our website, provided this does not override your rights and interests.
  • Legal obligation: We may process data where required to comply with applicable law.

5. Data Retention

Contact form data is retained for a maximum of 12 months, after which it is permanently deleted. Anonymised analytics data may be retained indefinitely in aggregate form. You may request deletion of your personal data at any time by contacting us at info@costelloq.com.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access personal data we hold about you
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@costelloq.com. We will respond within 30 days.

7. Third-Party Services

Our website may load content from third-party services, including web fonts (Google Fonts) and icon libraries. These services may collect anonymised usage data according to their own privacy policies. We do not embed social media trackers, advertising pixels, or analytics platforms that share data with third parties.

8. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.

9. International Transfers

Our website is operated internationally. If you are located outside the country where our servers are hosted, your information may be transferred internationally. We take reasonable measures to ensure that such transfers comply with applicable data protection laws.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use the site with awareness of this limitation.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be indicated by an updated date at the top of this page. Continued use of the website following any changes constitutes acceptance of the revised policy.

12. Contact

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us: